I help B2B customers adopt, use, and troubleshoot technical platforms. 10 years on the customer side of SaaS, with hands-on technical fluency in Linux, Docker, networking, and security.
Bartender. Drywall installer. Office manager. Account manager. Technical operations lead. Late-night tinkerer who builds, breaks, and rebuilds — and occasionally posts about it. The arc looks scattered until you look at the thread — every step taught me something about working with people and solving problems they actually have.
My strongest value is being the bridge between business users and technical teams. Understand the need. Explain the answer. Troubleshoot the issue. Coordinate the fix. Make sure the customer walks away with a working solution, not just an answer.
I started in hospitality and trades — the kinds of jobs where you learn fast or you fall behind. Bartending taught me to read a room before anyone speaks. A year installing drywall taught me that finished work is a different animal from work that mostly works.
Since 2016 I've been at Avant Car — one of the region's largest mobility companies, covering rent-a-car, corporate fleet management, and the A2Go car-sharing service. I run B2B accounts and technical operations for the corporate side. Twenty-plus active corporate accounts. SaaS platform support across the A2Go car-sharing system. Daily coordination between business customers and engineering teams. Onboarding, training, troubleshooting, expansion. Ten years of doing the actual work of customer success — before the title was on my LinkedIn.
In parallel, I keep building. I build and maintain a car dealership management system running daily operations for a family-run used-car dealership, with a 4-language interface serving cross-border customers. My home lab is an Unraid + segmented-VLAN setup with Home Assistant orchestration, Dockerized services, and a monitoring stack I actually check — Grafana + Prometheus, OPNsense dashboard, Pi-hole admin, and Home Assistant views. I'm 250+ rooms deep on TryHackMe, with Anthropic / Claude certifications in progress.
Now I'm looking for the next step — a remote role at a company that values technical enough to implement, polished enough to be customer-facing. Implementation Engineer, Technical Account Manager, Customer Success Manager, or BDR/SDR at a vendor with a technical product. The bridge angle scales in every direction.
The Avant Car role is technically "Office Manager" on the org chart. Functionally, it's been B2B Account Manager and Technical Operations Lead for the past 10 years — and that's the work that has actually paid the rent.
Avant Car / A2Go — one of the region's largest mobility companies: rent-a-car, corporate fleet management, A2Go car-sharing
A mix of personal projects — what I build, break, and rebuild outside of work hours. The home lab is mine. A custom ERP runs a family business. TryHackMe is daily practice. Each one is a different way to stay technical between customer-facing calls.
Claude Code · Cursor · Laravel 12 · Vue 3 · PostgreSQL 16 · Docker · Cloudflare Tunnel
An ERP system for a family-run used-car dealership — a full-stack web app with a public customer-facing website and an internal admin dashboard. The public site ships in 4 languages: Slovenian, English, German, and Croatian.
Unraid · OPNsense · Tailscale · Docker · KVM · Home Assistant · Grafana + Prometheus
My home network is also my testbed. Unraid running a parity-protected storage array alongside Dockerized apps and the occasional KVM VM. Four VLANs separating IOT, home, media, and untrusted traffic. Tailscale for remote access. Home Assistant orchestrating lights, climate, automations, and a handful of physical projects.
ESP32 · ESPHome · WLED · Hyperion · Node-RED · Home Assistant · Raspberry Pi 3B · Raspberry Pi 4 · moOde · Pi-hole
The smart-home stack lives on hardware I picked, flashed, and mounted myself. Each project bridges a small piece of the proprietary world to the open one — and doubles as a sandbox for learning how the under-the-hood layer of "smart" actually works.
Five small projects, one pattern: bridging open-source tools with proprietary devices to make things work.
Linux · Active Directory · Wireshark · nmap · Burp Suite · Metasploit · OWASP Top 10 · OSINT · Privilege Escalation
Username PokiBalboa. 250+ rooms completed across penetration testing, web security, network security, OSINT, and defensive security. Top 1% globally (rank #17,619). The streak has waxed and waned (life happens) but the trajectory is consistent.
Kenobi (FTP enum → NFS mount → SUID priv esc) · Blue (SMB enum → MS17-010 EternalBlue → SYSTEM) · Vulnversity (web pentest workflow) · Pickle Rick (intro CTF) · Common Linux Privesc · What the Shell?OhSINT · Geolocating ImagesNetwork ServicesHashing - Crypto 101 · Encryption - Crypto 101Not a flat list. Four layers, built from the ground up: infrastructure under the hood, connectivity that moves data, security that keeps it safe, humans and process on top.
The foundation everything runs on
Routes, networks, and APIs
Walls, traps, and detection
The work that actually gets things shipped
Occasional posts on things I've learned the hard way — building the dealership ERP, working customer-side at a SaaS company, breaking things in the home lab, and chasing flags on TryHackMe.
Six months of building a production SaaS with an agentic workflow: Opus for planning, Sonnet for implementation, custom agents, MCP servers, persistent memory. What it actually delivered — and where the human still has to drive.
A walkthrough of how I broke my flat home network into four VLANs (IOT, home, media, untrusted) — and why your smart toothbrush should not be on the same broadcast domain as your laptop.
A field report from the side of the table you don't usually hear from — what actually moves renewal decisions, why "champion" relationships fail, and how implementation quality compounds into retention.
Cooking and the home lab share the same instincts as the work — build, iterate, automate the boring parts, focus on what's interesting.
I cook seriously and post about it. Slovenian classics, Balkan grills, international experiments, the occasional 12-hour braise. Cooking is the only other place I get to combine craft, timing, and people in real time the way customer-facing technical work does.
@kitchenismykingdom on InstagramHome Assistant orchestrating lights, climate, and a stack of automations that mostly do what I want. Built on three principles: data stays local, devices are isolated, and the dashboard tells me what's broken before the family does.
See the home lab project ↑Native Slovenian, fluent English. Conversational Serbian and Croatian for direct work with Adriatic and Balkan customers. A real differentiator for any vendor expanding coverage of Central or Eastern Europe.
Open to remote roles in Implementation Engineering, Customer Success, Technical Account Management, or Business Development at a vendor with a technical product. Email is fastest — I read everything that lands at pokitechzone.com.